How Can We Help?

How do I create an account?
Create an account using the registration option on the platform. Once registered, you can complete your profile and access available learning opportunities.

How do I enroll in a course?
Browse the available courses, open the course you are interested in, and follow the enrollment instructions shown on the course page.

Where can I find my enrolled courses?
After signing in, your enrolled courses are available from your learner dashboard.

How do I continue a course I have already started?
Sign in to your account and open the course from your learner dashboard. Your available learning progress is maintained within the platform.

Can I access course materials after completing a course?
Access to course content and resources may vary depending on the course or program. Any applicable access conditions will be shown as part of the course information.

What should I do if a lesson or video is not loading?
First refresh the page and check your internet connection. If the problem continues, try signing out and signing back in. You can contact our support team if you still experience the issue.

How can I pay for a course?
For paid courses, available payment options will be presented during the enrollment and checkout process.

My payment was completed but I cannot access the course. What should I do?
Allow a short time for the transaction to be confirmed and refresh your learner dashboard. If access is still unavailable, contact us with the email address associated with your account and your payment or order reference.

Where can I view my previous purchases?
Your available payment and enrollment information can be accessed from your account area.

How do course assessments work?
Some courses may include assessments or other learning activities. Requirements vary by course and will be explained within the relevant learning content.

When will I receive my certificate?
Where a course includes certification, a certificate becomes available after the applicable course completion requirements have been satisfied.

Where can I find my certificates?
Available certificates can be accessed through your learner account after completing the relevant course requirements.

How can I update my profile?
Sign in to your account and open your profile settings to update the information that is available for editing.

I forgot my password. What should I do?
Use the password recovery option on the sign-in page and follow the instructions provided.

How do I change my account email address?
If the email address cannot be changed directly from your profile, contact our support team for assistance.

Can't find the answer you're looking for? Our team is here to help.

Contact The Center for Wellbeing with a brief description of your question or issue. For account or payment-related enquiries, please include the email address associated with your account and any relevant order or transaction reference.